Shipping:
- The customer is responsible
for all additional shipping costs that may occur from an incorrect
address or refused shipment.
- There is no shipping services on
Saturday, Sunday and National Holidays. All orders on weekend and
National Holidays will be shipped on next business day.
- If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
- Ri-Vier Automatiseringt does not pay for international duty taxes. If a shipment incurs any such charges the customer is responsible.
- When the order is placed and paid before 14.00 (NL Time) on a business day, we ship the same day.
- Shipment takes about 1 to 9 business days to addresses out side The Netherlands. Within The Netherlands shipment takes about one to two days. See the below chart
- Usually
we ship within 24 hours after payment is confirmed by our bank (Product
is in stock at our warehouse, ready for shipping in 12-24 hours)
- If Product is out of stock we ship within 1 to 6 weeks (product is out of stock at our warehouse, and has been ordered from the manufacturer). Generally it will take 1 to 3 weeks .
Estimate shipping time in business days:
| Delivery time in | |
| business days | Country |
| 2-4 | Austria |
| 1-2 | Belgium |
| 4-9 | Bosnia and Herzegovina |
| 4-7 | Bulgaria |
| 4-6 | Croatia |
| 3-5 | Czech Republic |
| 2-4 | Denmark |
| 3-5 | Estonia |
| 3-5 | Finland |
| 1-4 | France |
| 1-3 | Germany |
| 5-8 | Greece |
| 2-4 | Hungary |
| 4-6 | Iceland |
| 3-5 | Ireland |
| 2-5 | Italy |
| 3-5 | Latvia |
| 2-4 | Liechtenstein |
| 4-5 | Lithuania |
| 1-2 | Luxembourg |
| 3-4 | Monaco |
| 1-2 | Netherlands |
| 4-6 | Norway |
| 3-5 | Poland |
| 4-6 | Portugal |
| 3-5 | Romania |
| 4-9 | Serbia |
| 3-5 | Slovakia |
| 4-6 | Slovenia |
| 3-5 | Spain |
| 2-5 | Sweden |
| 2-5 | Switzerland |
| 2-4 | United Kingdom |
Additional info for Norway
To get the order past customs we need your VAT number of your company. If you are a private person, please send us you Personal ID number.
We have to put this number on the Invoice to get the order past your customs. Customs what to check if there is a real person or company where the order is shipped to.
Please provide us with your number when order. You can put this in the comment field when checking out. We will ship when all info is complete and the order is paid.
Return Policy
All returns to Ri-Vier Automatisering are subject to the following conditions:
- All returns must be accompanied by a RMA number. You may request
an RMA by email to info@ri-vier.nl
- Clearly mark your RMA number on the packing.
- ALL of the Original Packaging; Case, Booklets, Liner Notes, Discs, etc. should be included.
- The products must be unused and in state of new.
- Shipping and payment Charges are not Refundable.
- If it's customer reason to return
product, the item must be returned in a month since the day of
purchasing. 30% of total product cost will be charged as restocking fee.
- For repairs we do not need Original Packaging but this will be a save way to ship. Case, Booklets, Liner Notes, Discs, etc will be handy for us so please include this if you have.
- You are responsible
for Duty Taxes and Shipping.
